All it took was an e mail...
It is my belief that we who paddle (along with other outdoor-type groups) share some basic values. Among those values are honesty and integrity. Speaking for myself, I have always expected these values in the business with which I deal. Sometimes I have been disappointed, but I have rarely been disappointed when dealing with those companies that deal with paddlers.
So, when I had a problem with my Brunton 70P compass, I dropped them an e mail and explained the problem. I wanted to know how to get it repaired. Return the compass, they promptly answered. They would replace it.
Today, an new compass arrived by Fed-Ex. No hassle, no charge. Thank you Brunton.
Paddle safe...
DS
Monday, October 15, 2012
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2 comments:
This is advertising that money can't buy.
Brunton is smart.
Just can't beat service with a smile!
Rosemary
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