Monday, October 15, 2012

All it took was an e mail...

It is my belief that we who paddle (along with other outdoor-type groups) share some basic values. Among those values are honesty and integrity. Speaking for myself, I have always expected  these values in the business with which I deal. Sometimes I have been disappointed, but I have rarely been disappointed when dealing with those companies that deal with paddlers.

So, when I had a problem with my Brunton 70P compass, I dropped them an e mail and explained the problem. I wanted to know how to get it repaired. Return the compass, they promptly answered. They would replace it.

Today, an new compass arrived by Fed-Ex. No hassle, no charge. Thank you Brunton.

Paddle safe...
DS

2 comments:

gnarlydog said...

This is advertising that money can't buy.
Brunton is smart.

Steadfast Ahoy! said...

Just can't beat service with a smile!
Rosemary